WHERE IS THE ZEALANDIC ICEBORNE MANUFACTURED?

The Zealandic Iceborne is designed in New Zealand and manufactured in China.

WHEN WILL THE ZEALANDIC ICEBORNE START SHIPPING?

The first batch of pre-orders (Kickstarter & website orders) is set to ship out on the 15th of February 2025.

Shipping has unfortunately been delayed due to a mistake on the black watch boxes. We are currently packing the orders with the brown watch boxes in preparation for shipping. I apologize for this delay.

WHAT WARRANTY DOES ZEALANDIC OFFER?

We offer a 24 month/2 year warranty on all Zealandic watches.

WHAT DATE IS THE WARRANTY VALID FROM?

The warranty starts on the date that we dispatch the watch.

WHAT IS NOT COVERED UNDER THE WARRANTY?

The warranty of your Zealandic watch does not cover the following:

1. Loss or theft of the watch.
2. Damage caused by accident (e.g. blows, shocks, knocks, drops, crushing, etc.) or acts of God. 
3. Damage caused by deliberate mistreatment or improper use. (e.g. overwinding)
4. Damage resulting from any modifications, repairs, or tampering with the watch by any party other than Zealandic. 
5. Cosmetic damage (e.g. scratches, dents, corrosion and general wear and tear arising from everyday use.)
6. Water damage caused by user error, rather than mechanical failure.
7. Faults that occur from adjusting the date wheel between 8 pm and 2 am.
8. Routine maintenance and cleaning. 
9. Magnetisation of the watch movement.
10. This warranty excludes the watch case, glass, crown, straps, and any damage caused by excessive use or under conditions exceeding water resistance limitations.